Your role:

• Team member to ITSM development team to provide ITSM tool implementation, customisation and on-going support for a HKSAR government sector customer. Other than standard software maintenance contract, all work is carried out in-house.
• Non-Managerial role, reporting directly to ITSM development team supervisor.
• Non-Shift Duty Role, but out of office hour support is expected.

To succeed in this role:

• University graduate in IT or related discipline.
• Minimum 3 Years hands on experience in implementation, customisation of OpenText Service Automation X (SMAX), Incident Management, Change Management, Problem Management and uCMDB modules.
• Experienced in ITIL Process such as Incident Management, Change Management and Problem management, configuration management.
• Hands on experience in the following tasks 
  • Based on already defined ITIL IM, CM, PM processes, customise and configure OpenText Service Automation X (SMAX) ITSM tool to support the organisation’s ITIL processes.
  • Provide 7x24 ongoing support services to ITSM tools.
• Mandatory Certificates required:
  • ITIL Intermediate Level or above; OR
  • ITIL 4 Strategic Leader; OR
  • ITIL 4 Managing Professional.
• Proficient in both written and spoken English and Chinese.

Desirable Criteria:

• Come from an IT System Integration company background;
• Have worked in either implementation or maintenance phase in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor).

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email to Human Resources.

Email: "Apply now"

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.