Are you a tech-savvy problem-solver passionate about the future of IoT? Join our dynamic AIOT project team as a Senior/ Product Support Engineer and help shape the next generation of connected retail experiences. In this exciting role, you'll have the opportunity to work with the latest IoT technologies, develop your skills, and make a tangible impact on our innovative products. As a key member of our team, you'll play a crucial part in overseeing the installation of IoT systems in retail environments, performing diagnostics, and executing User Acceptance Testing (UAT).

Job Responsibilities:
 

• Install cutting-edge IoT products in retail locations and ensure smooth operation.
• Diagnose and troubleshoot complex IoT systems using your technical expertise.
• Execute UAT protocols to validate product functionality and drive continuous improvement.
• Vendor Management and manage subcontractors, budgets, and schedules to deliver projects on time and within budget.
• Provide exceptional on-site customer support and act as a trusted advisor to our clients.
• Develop SOPs to streamline processes and share your knowledge with the team.
• Write engaging reports that showcase your technical insights and problem-solving skills.
• Identify new business opportunities and contribute to our company's growth.
• Gather customer insights to inform product roadmaps and feature prioritization.
• Handle any other ad hoc projects as assigned

Qualifications and Experience:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• 5+ years of experience in a similar role, preferably in the IoT or technology industry.
• Proficiency in programming languages such as Python, Java, or C++.
• Hands-on experience with IoT hardware and software development tools.
• Strong understanding of IoT architectures, protocols, and technologies.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal abilities to collaborate with clients and team members.
• Experience in developing SOPs and writing technical reports.
• Basic understanding of business development principles and customer insights gathering.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and skill growth
• Flexible work arrangements to support work-life balance
• Collaborative and innovative work environment
• Chance to work with cutting-edge IoT technologies

All information collected would be used for recruitment purpose only. Application process may take 2 to 3 weeks; candidates would not be considered, should there be no contact within 6 weeks.